On 15 January 2025, MultiModX hosted a workshop at the University of Westminster focused on passenger experience and multimodality within the SESAR Performance Framework. This event provided an opportunity for experts, stakeholders, and thought leaders to discuss and refine tools and performance indicators (PIs) aimed at developing a passenger-centred view for aviation and multimodal mobility across Europe.
At the heart of the initiative was the MultiModX project, which focuses on developing solutions for the coordinated planning and management of transport networks, and their performance assessment. The project addressed both strategic planning and real-time operational aspects, with an emphasis on optimising infrastructure, improving passenger experience, and balancing demand and supply across different transport modes.
Workshop Highlights:
- Refining Performance Indicators:
The workshop explored existing and new PIs for the Passenger Experience Key Performance Area (KPA). Participants discussed how well these indicators aligned with SESAR’s goals and the evolving needs of European mobility, considering criteria such as transparency, data availability, and their relevance to multimodal transport scenarios. - Strategic and Tactical Network Modelling:
Attendees gained insights into both strategic and tactical approaches to network modelling, with a focus on infrastructure and real-time operational adjustments. Key topics included:- Long-term planning for multimodal integration.
- Tactical modelling to address disruptions, delays, and missed connections.
- Breakout Sessions:
Breakout groups provided participants the chance to explore specific PI categories in more detail, evaluating existing indicators and proposing new ones. The discussions focused on airports and airlines perspectives, the SESAR capability model from a passenger perspective, and the wider multimodal context. The suggested indicators were discussed in light of their relevance to passengers, ATM and feasibility for their implementation (with identification of data needs and availability, potential challenges and future evolution). Outcomes from these sessions were shared with the wider group for further development. - Collaborative Approach and Digital Platform Development:
The workshop also focused on the need for the collaborative development of a digital catalogue of passenger experience and multimodal KPIs/PIs, encouraging collaboration among participants. The University of Westminster showcased the development of an open-access platform to allow for continuous contributions and updates. This collaborative space, to be hosted on Confluence or a similar wiki platform, will serve as a reference for PIs related to passenger experience, mobility, and environmental considerations, and further developed by the SESAR Passenger Experience and Multimodal Flagship.
MultiModX team facilitated the discussions, ensuring that the development of performance indicators remained focused on practical applications and aligned with SESAR’s objectives. The platform will also be a key tool for future SESAR projects, supporting the ongoing refinement of performance metrics across Europe.
Shaping the Future of Multimodal Mobility
Through collaboration with projects, such as PEARL, AMPLE3, SIGN-AIR, MAIA, Travel Wise, and other relevant experts and stakeholders, the workshop contributed to advancing multimodal transport systems and improving the passenger experience. The aim is to develop a unified set of PIs that will drive improvements in Europe’s transport networks, aligning with SESAR’s strategic objectives and enhancing mobility for passengers.